The Rigor Instruments Return & Refund Policy: Precision You Can Trust, Protection You Deserve
In the surgical instruments business, trust isn’t earned through promises—it’s earned through accountability, quality, and after-sales support, typified by a robust Return/ Refund Policy.
At Rigor Instruments, we believe that delivering a great product is just the beginning. What matters even more is how we stand behind every order.
That’s why our Return & Refund Policy is one of the most client-friendly in the surgical industry.
Our 1-Year Warranty: Built for Confidence
Every Rigor instrument comes with a 1-Year Warranty that covers:
✔️ Manufacturing defects
✔️ Material issues
✔️ Functional failure under proper surgical use
If your instrument fails due to a genuine production fault, we will repair or replace it—no questions asked.
“Our warranty is not just a paper—it’s a reflection of how seriously we take our craft.”
— Ali Bhutta, CEO, Rigor Instruments
100% Refund Guarantee: No Risk, All Reward
We believe in zero-risk business. If we’re at fault, we own it—100%.
Here’s what our 100% Refund Policy covers:
✔️ Wrong item shipped
✔️ Defective instrument on arrival
✔️ Quality issue verified by our QA team
✔️ Damage in transit (with proof)
✔️ Any confirmed fault from Rigor’s end
You choose: refund, replacement, or credit.
Because that’s how we build long-term relationships.
Flexible Return Policy: You’re Always Covered
We know every surgical setup is different, and we support our partners with a return policy that works:
Returns accepted within 15 days
Items must be unused and in original packaging
Custom/OEM laser-marked items are non-returnable unless defective
If we made a mistake, return shipping is on us.
How Rigor Prevents Returns in the First Place
Our process is designed to make returns almost unnecessary:
Multi-stage visual and dimensional inspections
Cleanroom packaging under ISO 13485
Traceability through batch records
Photo and video documentation available on request
At Rigor, quality doesn’t leave the factory until it’s perfect.
Why Distributors Trust Rigor Instruments Worldwide
- No MOQs – even one instrument is enough to get started
- 5-day return processing, no bureaucracy
- Instant support via email or WhatsApp
- Transparent communication and real documentation
“We treat every 1-instrument customer like a 1000-piece customer. That’s the Rigor way.”
Have a Return or Refund Request?
We’re responsive. We’re ready.
📧 Email: [email protected]
📱 WhatsApp: +92 303 7759000
Rigor Instruments – Precision Delivered. Peace of Mind Guaranteed.
With Rigor, you’re not just buying surgical instruments—
You’re buying protection, professionalism, and partnership.
Rigors Return / Refund Form for all customers which goes with every shipment:
RIGOR INSTRUMENTS – RETURN / REFUND REQUEST FORM
Please complete and return this form with the item(s) you wish to return or exchange.
Customer Information
Company Name: ____________________________________________
Contact Person: ____________________________________________
Phone / WhatsApp: ____________________________________________
Email: ____________________________________________
Invoice No.: ______________________ Order Date: ______________________
Delivery Address: ____________________________________________________________
Product(s) Being Returned
| Item Code / SKU | Product Name | Qty | Reason for Return (tick one) |
|---|---|---|---|
| _________________ | _____________________ | ___ | ☐ Defective ☐ Wrong Item ☐ Damaged in Shipping ☐ Other ______ |
| _________________ | _____________________ | ___ | ☐ Defective ☐ Wrong Item ☐ Damaged in Shipping ☐ Other ______ |
Requested Action (check one)
☐ Replace with same item
☐ Issue full refund
☐ Issue credit note
☐ Other (please describe): ___________________________________
Return Conditions Checklist
☐ Item is unused and in original packaging
☐ Return is within 15 days of delivery
☐ Custom/OEM marked instrument (if any) is defective
Client Comments / Additional Notes
Rigor Instruments Use Only
(Return Authorization Section – filled by QA team)
Received Date: _____________________
Return Authorized By: _____________________
QA Findings: ☐ Valid Warranty ☐ Customer Damage ☐ Approved for Refund/Replacement
Action Taken: _______________________________________________________________
