Frequently Asked Questions
1. Why should I choose Rigor Instruments over other manufacturers?
Rigor Instruments is trusted by hospitals, universities, and global brands because:
• We offer in-house manufacturing (forging, polishing, QC, and packing)
• 3000+ products with SKU, specs, and images
• Fast turnaround (in-stock items ship within 72 hours)
• 2-year warranty and global shipping
• Clients in USA, UK, UAE, Germany, France, and more
• We offer in-house manufacturing (forging, polishing, QC, and packing)
• 3000+ products with SKU, specs, and images
• Fast turnaround (in-stock items ship within 72 hours)
• 2-year warranty and global shipping
• Clients in USA, UK, UAE, Germany, France, and more
2. How can I search and order products?
Use our website search bar to find products by:
• Product name (e.g. Metzenbaum Scissors):
• SKU or catalog number (e.g. RIG-3210):
• Size or feature (e.g. 2mm punch) Add items to the “Enquiry Cart”, submit, and our sales team will reply with pricing and availability.
• Product name (e.g. Metzenbaum Scissors):
• SKU or catalog number (e.g. RIG-3210):
• Size or feature (e.g. 2mm punch) Add items to the “Enquiry Cart”, submit, and our sales team will reply with pricing and availability.
3. Are your instruments reusable or single-use?
We primarily manufacture reusable surgical instruments—designed for durability and multiple sterilization cycles.
Disposable options can be produced on request for OEM clients.
4. What’s your MOQ (Minimum Order Quantity)?
• MOQ is 3 units per item
• For smaller orders or sample kits, please contact us directly
• For smaller orders or sample kits, please contact us directly
5. Can I get samples before placing a bulk order?
Yes. You can:
• Order engraved evaluation samples
• Receive them via DHL/UPS
• Review quality before confirming full production
• Order engraved evaluation samples
• Receive them via DHL/UPS
• Review quality before confirming full production
6. What certifications do your instruments comply with?
Our products comply with:
• ISO 13485 (Medical device manufacturing):
• CE Marked:
• GMP and FDA registrations (select products):
Each shipment includes QC reports and sterilization compatibility notes.
• ISO 13485 (Medical device manufacturing):
• CE Marked:
• GMP and FDA registrations (select products):
Each shipment includes QC reports and sterilization compatibility notes.
7. How long does it take to process and deliver orders?
• In-stock items: 24–72 hours dispatch
• Custom/OEM orders: 7–21 working days depending on quantity
• Worldwide shipping with tracking (via DHL, FedEx, Aramex)
• Custom/OEM orders: 7–21 working days depending on quantity
• Worldwide shipping with tracking (via DHL, FedEx, Aramex)
8. Do you offer warranty or after-sales service?
Yes. Every instrument is backed by a:
• 2-Year Warranty for manufacturing or material defects:
• Free replacement or repair under warranty:
• Lifetime support for inspection, sharpening, and maintenance advice
• 2-Year Warranty for manufacturing or material defects:
• Free replacement or repair under warranty:
• Lifetime support for inspection, sharpening, and maintenance advice
9. Can I customize instruments with my own brand or requirements?
Yes. We offer:
• OEM branding (engraving your logo or brand):
• Custom sizes, tips, finishes, and handles:
• Tailored packaging with your labeling Perfect for distributors and hospitals with unique needs.
• OEM branding (engraving your logo or brand):
• Custom sizes, tips, finishes, and handles:
• Tailored packaging with your labeling Perfect for distributors and hospitals with unique needs.
10. How do I maintain surgical instruments?
We recommend:
• Rinsing immediately after surgery:
• Using ultrasonic or enzymatic cleaners:
• Drying completely before autoclaving:
• Storing in a clean, dry space We provide maintenance guides with all shipments.
• Rinsing immediately after surgery:
• Using ultrasonic or enzymatic cleaners:
• Drying completely before autoclaving:
• Storing in a clean, dry space We provide maintenance guides with all shipments.
11. Can I get a virtual factory tour or quality documentation?
Absolutely. We offer:
• Real-time or recorded factory tours via video:
• Quality assurance certificates:
• Technical drawings and batch records upon request
• Real-time or recorded factory tours via video:
• Quality assurance certificates:
• Technical drawings and batch records upon request
12. What if I’m not satisfied with the product I receive?
We stand behind our work. If you're unhappy with quality or received incorrect items:
• Contact us within 15 days:
• We’ll arrange a replacement, refund, or fix:
• No lengthy excuses — we solve problems fast
• Contact us within 15 days:
• We’ll arrange a replacement, refund, or fix:
• No lengthy excuses — we solve problems fast