Surgical Instruments FAQ – Rigor Instruments

Your Practical Guide to Buying, Maintaining, and Sourcing Instruments from Pakistan’s Leading Manufacturer

 1. Why should I choose Rigor Instruments over other manufacturers?

Rigor Instruments is trusted by hospitals, universities, and global brands because:

• We offer in-house manufacturing (forging, polishing, QC, and packing)

• 3000+ products with SKU, specs, and images

• Fast turnaround (in-stock items ship within 72 hours)

• 2-year warranty and global shipping

• Clients in USA, UK, UAE, Germany, France, and more

 2. How can I search and order products?

Use our website search bar to find products by:

• Product name (e.g. Metzenbaum Scissors)

• SKU or catalog number (e.g. RIG-3210)

• Size or feature (e.g. 2mm punch)

Add items to the “Enquiry Cart”, submit, and our sales team will reply with pricing and availability.

 3. Are your instruments reusable or single-use?

We primarily manufacture reusable surgical instruments—designed for durability and multiple sterilization cycles.
Disposable options can be produced on request for OEM clients.

 4. What’s your MOQ (Minimum Order Quantity)?

• MOQ is 3 units per item

• For smaller orders or sample kits, please contact us directly

 5. Can I get samples before placing a bulk order?

Yes. You can:

• Order engraved evaluation samples

• Receive them via DHL/UPS

• Review quality before confirming full production

 6. What certifications do your instruments comply with?

Our products comply with:

• ISO 13485 (Medical device manufacturing)

• CE Marked

• GMP and FDA registrations (select products)

Each shipment includes QC reports and sterilization compatibility notes.

 7. How long does it take to process and deliver orders?

• In-stock items: 24–72 hours dispatch

• Custom/OEM orders: 7–21 working days depending on quantity

• Worldwide shipping with tracking (via DHL, FedEx, Aramex)

 8. Do you offer warranty or after-sales service?

Yes. Every instrument is backed by a:

• 2-Year Warranty for manufacturing or material defects

• Free replacement or repair under warranty

• Lifetime support for inspection, sharpening, and maintenance advice

 9. Can I customize instruments with my own brand or requirements?

Yes. We offer:

• OEM branding (engraving your logo or brand)

• Custom sizes, tips, finishes, and handles

• Tailored packaging with your labeling
  Perfect for distributors and hospitals with unique needs.

 10. How do I maintain surgical instruments?

We recommend:

• Rinsing immediately after surgery

• Using ultrasonic or enzymatic cleaners

• Drying completely before autoclaving

• Storing in a clean, dry space
  We provide maintenance guides with all shipments.

 11. Can I get a virtual factory tour or quality documentation?

Absolutely. We offer:

• Real-time or recorded factory tours via video

• Quality assurance certificates

• Technical drawings and batch records upon request

 12. What if I’m not satisfied with the product I receive?

We stand behind our work. If you’re unhappy with quality or received incorrect items:

• Contact us within 15 days

• We’ll arrange a replacement, refund, or fix

• No lengthy excuses — we solve problems fast

💬 Still Have Questions?

📧 Email: [email protected]
📞 Call/WhatsApp: +92 303 7759000
Or visit www.rigorinstruments.com